Metro One LPSG is organized into three operational units: People Operations, Client Operations and Security Operations. Though each unit is responsible for distinct aspects of our service, they work in collaboration to drive operational excellence in support of our valued clients.
We are the foremost provider of comprehensive security services to national clients across the country and the only one with an exclusive team dedicated to each client, putting you first in everything we do. Our customized support and security infrastructures mean no distractions from managing multiple clients at once and total focus on and expertise in your business and specific security needs. Why is our client retention rate 98%? Simple. We designed it that way.
Metro One supports national clients with operations in several states, and across the country. Our dedicated service model consists of recruitment, operational and technology resources that are exclusive and proprietary to each account, which leads to exemplary service and long-term relationships. Our network of Client Service Centers and vetted affiliates are in place to meet the contractual standards for every client at even the smallest satellite location.
Metro One’s security officer service is the product of the extensive resources we apply to recruiting, screening, training, supervising and developing our workforce. Combined with intensive supervision by our management teams, we offer a product that is second to none in the industry. Our talent managers sustain a fully staffed, high-quality workforce in accordance with all applicable codes, laws, ordinances and aptitudes best suited to our clients’ post orders through:
- Talent Acquisition
- Human Resources
- Workforce Management
- Training and Development
Metro One is committed to total customer satisfaction and building long-term business partnerships with our clients. From the initial transition meeting to an established working relationship, our Client Operations Team is focused on quality assurance and continuous improvement. We measure our performance against client goals and objectives and seek to expand our value proposition by leveraging technology and driving operational excellence through:
- Metrics and Reporting
- Client Onboarding and Service Transitions
- Client Briefings and Site Inspections
- Contract Compliance
- Customer Service and Partnerships
- Quality Assurance (ISO 9001:2015 Certified)
- Continuous Improvement
Metro One has a unique model that fits your specific needs. One size does not fit all so we adapted our model based on our clients’ individual requirements.
- Officer Performance
- Post Order Compliance
- Supervision and Accountability
- Issue Resolution
- Safety and Risk Mitigation