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 Metro One LPSG is committed to ensuring the best interests of our clients are consistently served. Our mantra is “you make the call, consider it done”. With our management team’s 150 years of combined loss prevention experience, we understand the importance of rapid response and consistently delivering a professional service that protects our clients’ assets, employees and brand. Our Operations teams establish highly effective working relationships with our clients by integrating our service into their operation, gauging client satisfaction and responding to client requests with urgency. It is part of our culture to actively follow-up with our Operations teams to ensure a coordinated response to emergencies and to track our service to ensure it fully meets the client’s request.
As former risk managers for large corporations, we understand the necessity of customizing our service for full integration into the client’s asset protection/loss prevention program. Attaining our client’s goals of loss reduction and safeguarding their customers and employees is as great a concern of ours as it is theirs.
 The Metro One LPSG Communications Department is not only responsible for scheduling all uniform officers; they ensure that the officers are on-post at the scheduled time. This proactive practice of verifying that our officers are aware of their schedules, post locations, means of transportation to their post and on-time arrival has placed us at the top of the industry in reliability. It also enables us to respond as quickly as anyone in the security business when an officer is unexpectedly unable to report to his/her post, or, when a client encounters an unanticipated event that requires rapid deployment to an at-risk location. The resources applied to our Communications Department enables us to maintain a level of service reliability that distinguishes Metro One LPSG from the rest of the security industry.
 In coordination with our clients, Metro One LPSG develops and reports on metrics that quantify the value of our service. Clients can use this data to cost-justify the service and to establish benchmarks for functions that are also performed internally. Clients are able to view their data on a secured webpage on the Metro One LPSG site.
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